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Q: What are your shipping options in the United States? 

 A: We offer a variety of shipping options for you to choose from.

 Free Standard Shipping - could take up to 30 days depending on where the item comes from. Keep in mind that some items get shipped directly from suppliers or manufacturers to reduce carbon footprint. If you need the item, sooner contact us via email to see what other options, we may have to get that item to you on time.

 Orders are processed within 1-3 business days depending on the item.

* Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS.


Q: Do you ship internationally?

A: Not at this time. But we do ship to the United States and US territories including Puerto Rico.

*Free shipping on orders that take more than 14 days.


Q: How do I track my order?

A: Depending on the shipping option you chose at checkout; your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update.


Q: I've seen an item online but cannot seem to find it in the store? 

A: You have the option of using the search bar at the top right corner of the screen. If you cannot find the item it's likely that the item is sold out.


Q: What is a Flash Sale?

A: A Flash Sale is a sale that happens for a limited time only.

Follow us on Instagram @MarielBohemian to get informed about sales before everyone else. 


Q: My coupon code is not working. Why?

A: If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.


Q: My order hasn't been delivered. What should I do? 

A: Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at  and one of our representatives will be happy to assist you.


Q: How do I know if my order has been placed? 

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at .


Q: I've just placed my order but I need to make changes, what do I do? 

A: Please send us an email as soon as possible if you would like to to change something in your order. Please note that we cannot ensure availability in stock of the item you would like to exchange for. Please allow at least 24 hours for the request to be processed.


Q: What happens if an item that has “low stock” is not available, will I get my money back?

A: All purchases are processed within 24-48 hours.

If the item you wanted is not available, the money will be return directly in your account.

If your items are partially available, we will process the items that are in stock and return the money from the items that are not in stock.


Q: How do I process a return or exchange? 

A: Please click here for steps on how to easily process your return or exchange. 

* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.


Q: Have you received my returned items? 

 A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package, please contact our customer service team at and we will be happy to assist you. 


Q: I received a damaged item. What do I do? 

A: In the rare event that you receive a damaged item, please contact us via email at . Please make sure that a picture of the damaged item is provided in the email. We will kindly provide a return shipping label so that you can send your item back. Unfortunately, we are not able to make changes or cancellations after your order has been placed. We apologize for any inconvenience. Please note, we are not responsible for damages that occur after wearing or washing the item.

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